The 118-Response Center is providing round-the-clock services to all our valuable consumers throughout Karachi. This centralized service is being continuously upgraded and improvised in order to facilitate our customers even more. Further, the classified needs of the consumers are served at Integrated Business Centres which are designated for their respective areas.”
118 IVR Services
Complaint Registration
o Dear Customer now you don’t need to wait for customer services representative to register your complaint, simply
o Dial 118
o Select language
o And Press option 3
o Enter your account number
o Select nature of your complaint
o Registered automated complaint and getting resolve it on priority
Billing Information
o Waiting for your bill delivery? Why …. Now you have all billing information available simply just a touch away
o Simply dial 118
o Select language
o And press option 4 for billing information
o Enter your account number
o Now you have all billing information
Duplicate Bill
o Now you can also registered request for duplicate bill
o Simply dial 118
o Select language
o Press option 4 for billing information
o Enter your account number
o And then press 2 for duplicate bill request
Report Electricity Theft
o It’s time to speak up for electricity theft, while keeping your identity undisclosed
o Simply dial 118
o Select language
o And press option 5
Load shedding Schedule
o Now you can listen to your load shedding schedule and current area status of load shedding
o Simply dial 118
o Select language
o Press option 1
o Enter your account number
o And listen your area current status and load shedding schedule.
