Our Vision – Hamari Manzil
To restore and maintain pride in KESC, Karachi and Pakistan.
Our Mission – Hamara Amal
Brightening lives by building the capacity to deliver uninterrupted, safe and affordable power to Karachiites.
Our Values – Hamari Aqdaar
We speak as a professional, committed to helping the customer. As an organization we have a long way to go to provide the service we all deserve, so we cannot boast. We can do what we say we will do. Be accountable and continue to do better.
We are TRUSTWORTHY
We speak simply, but never patronize. Long and complicated explanations are confusing and can appear as if we have something to hide.
We are OPEN
We speak clearly and concisely. If the customer needs our assistance, or if we need to give them Information, we don’t waste their time. We tell the truth and are completely open and transparent. By explaining the ‘good’ and the ‘bad’, we can gain the customer’s trust and respect. We always ask for their involvement, never demand it.
We are DEPENDABLE
We can be relied upon to do the right thing by everyone we come across and act in a responsible manner to people, places and the environment.
We think about YOU
We take time to listen to you and understand your needs. You are at the heart of what we do. We speak with a welcoming human smile in our voice. A conversation that begins this way shows that we are approachable and are here to help the customer.