KARACHI, June 7: Karachi Electric Supply Company has successfully launched second phase of AZM Rollout Program for over 8,000 non-management employees aimed at transforming the utility into a customer centric entity. The program participants have pledged their AZM to the newly unveiled vision and values of KESC, a testament to their determination to renovate the utility through a change of mindset, customer centric focus, dedication and the passion to serve.
In a message on this occasion, Mr. Tabish Gauhar, CEO, said: “The non-management staff forms the backbone of KESC and their whole-hearted participation in the ongoing sessions would go a long in helping the utility achieve its AZM of transforming the Company into a unified, efficient and customer centric entity. Success of the program would largely depend on providing value driven leadership to the employees.”
A total of 8,417 non-management employees from generation, transmission, distribution, fault repair, maintenance, public complaints, customer care and various other departments of KESC are scheduled to attend the second phase of AZM Program spread over as many as 34 day-long working sessions which would continue till the third week of July.
From 200 to 250 staff members have been assigned to attend each session which includes answering of various questionnaires, discussion on challenges and solutions, customer care exercises, audio visual inserts and fitness competitions.
Starting June 5, the AZM Program saw its third session on Thursday in which around 230 non-management employees participated, who also affixed their thumb prints on the pledge board to cement their commitment to KESC's Azm.
First phase of AZM Program was organized on January 31 in which about 200 members of middle, senior and top management from all departments had expressed their firm commitment to change the age old perceptions about the utility externally. They had candidly discussed their actions, obstacles, solutions and also gave individual presentations with a view to address the strategic challenges facing KESC. In March, KESC approved 300 children of core workers and junior officers have been approved for the utility's Azm Scholarships program.