Press Release June 9, 2009
KARACHI, June 9: The Karachi Electric Supply Company on Tuesday launched its public "Speak-Up" campaign, a new step in its ethics drive for accountability of its employees. The company further stated that consumers could now contact the central offices of the utility directly in order to expedite the redress of general complaints and to eradicate illegal use of electricity and any implication of staff malpractice in abetting this.
Announcing this, Mr. Jan Abbas Zaidi, Chief Operating Officer -Distribution, said that apart from the KESC call centre at 118, "three new channels of direct contact had been established for the general public to send complaints, inform of faults and convey grievances against non-cooperating KESC officials as well as their involvement in the cases of illegal use of power. These were through emails, SMS and fax, which would land directly in the central offices of the utility and fast action would be taken".
Mr. Zaidi appealed to the consumers to join this campaign and said that they should not hesitate reporting any kind of irregularity in respect of electricity distribution system in the Metropolis. "We have heard that certain persons have been impersonating as meter readers or meter inspectors, only to extort money from the consumers," he disclosed and asserted that the people should neither pay any money to such impersonators nor to any KESC employees.
"First they should ask the name and employee number of anyone coming to them on behalf of the utility, and the moment such persons talk in an illegal manner, it should be reported to the central office. Apart from 118, people could now call at telephone No. 4540919, or SMS to 0312-5372118, or fax at the numbers: 4540923/4540915, or send an email to: or .
He assured the general consumers that all information coming to the KESC under this system of accountability would be kept highly confidential and no details, neither the name and address of the complainant nor any other hint would be leaked out. However, he appealed to the people to make it fully sure that their complaint was true, before they resort to report. He said the KESC was still sure of the honesty and dedication of its employees, however, if at all there were any black sheep among them, the utility high command could not know it until and unless the consumers reported such matters. "We know that we are pushing ourselves under pressure, but we want to eradicate the illegal use of electricity and other ways of public annoyance once and for all, and they will only be possible if we get the cooperation of our consumers."
Mr. Zaidi, while explaining the distribution position on Tuesday, regretted that there had been extended duration suspension gaps in electricity supply at certain areas, including Quaidabad where the electricity supply had been stopped for over five hours, at Sarjani Town and 7-D areas where there had been a power failure for around 13 hours and in Metroville it was over 12 hours. KESC was actively engaging teams to resolve these situation, he added.
Generation Capacity Takes Off:
Mr. Dale Sinkler, Chief of Generation and Transmission, KESC, announced on this occasion that eight gas engines at Jan Bechar power station in SITE area power supply project had started to produce 21 megawatts electricity from today.
After completion of transformer connections and protection testing, the engines were tested one by one at partial and full load and synchronized with the grid, he said and added that after the shipment of the last four engines shipment at site, the delivery of 32 engines for SGTPS had completed.
He further said that the hydro-testing of Section No. 2 of the project, comprising another four engines, had also completed. Electrical work and final civil work is also near completion. Engine cranking is expected by end of this week. Thus, another four engines will go into operation next week.
Explaining, he said the work on this project was underway satisfactorily and speedily. To a query he said that the installation and commissioning of power generation machinery always takes due course of time to be completed and there could be no short cuts, because of the sensitivity of the work.
Mr. Sinkler also informed the media persons of the demand and supply position at 2 PM on Tuesday. He said while there was a total demand of 2262 MWs in the City at that time, the utility was supplying 2253 megawatts, thus facing a shortfall of 9 MWs only. "All power stations are online," he confirmed.