Customer Care

CUSTOMER CARE

KESC provides a number of services to its consumers because we believe a satisfied customer will help us rebuild our image to the expected standard.

Customer services is basically an answer to all our consumers' issues. Creating a positive relationship, a genuine sense of customer satisfaction and loyalty is what we are striving for.

REPORT SAFETY ISSUES

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At KESC safety comes first, please let us know if you have observed any safety related incident. Please click here to report ...

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ONLINE BILL PAYMENT

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KESC, in partnership with leading banks of the country, brings you the convenience of an integrated, round the clock, online billing se ...

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KESC'S INNOVATIVE BILL PAYMENT METHODS

Pay your KESC bill easily, without going to a bank or waiting in a queue. Just visit your nearest UBL Omni outlet or Easy Paisa shop an ...

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KESC'S MOBILE BILL PAYMENT FACILITY

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KESC in partnership with MCB bank brings to you convenience of making bill payments through mobile banking. Mobile banking bill payment ...

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TARIFF STRUCTURE

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To download the May 2011 SRO No. 368(I)/2011, please  click here. NEPRA determines tariff for KESC and Government of ...

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POWER OUTAGES

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Any defects / damages to any part or equipment of the network can cause a power outage. ...

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COMPLAINTS / FEEDBACK

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The 118-Response Center is providing round-the-clock services to all our valuable consumers throughout Karachi. This centralized servic ...

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NEW CONNECTION

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The application form is free of cost for all consumers ...

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REPORT THEFT

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Speak-up/Abb Bolo line is a platform where theft can be reported by means of phone, fax, and email. ...

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ENERGY CONSERVATION

Be Energy Smart. An Energy Efficiency Movement for the Citizens of Karachi

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