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Where can I register my queries /comments /feedback related to new connections application?
Besides visiting the centres, you can write to us at
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In case a connection is disconnected, how can it be reconnected?
The connection can be reconnected after clearance of dues outstanding.
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What are the alternative ways of getting the new connection application?
Besides visiting the centres, you can download the application form directly from our website i.e. www.kesc.com.pk.
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How can the connection be converted into other person's name?
The change in name of the connection can be arranged by applying for the same to the concerned Sub-Division, on the prescribed application form to be submitted duly filled in along with the required document to substantiate justification for change of name. After the applicant has fulfilled all the pre-requisites for change of name, the connection is changed into the desired new name.
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What are the timings of the centres?
Tipu Sultan Centre: 8am to 8pm
Malir Centre: 8am to 8pm
Nazimabad Centre: 8 am to 8pm
Civic Centre: 9am to 5pm -
How can a consumer get his load increased/decreased according to his requirement?
The consumer will have to apply to the SDO/other competent authority that will arrange the verification of the load and test report and will arrange the reduction/extension of the load.
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I am an industrial consumer and right now I am near to the Tipu Sultan Centre, can I register my application there?
Industrial consumers can get the details from any of the centre but can only register their applications at Civic Centre and vice versa.
(Civic Centre deals with industrial consumer applications only whereas the other three centres deal with both residential and commercial consumer applications) -
How can a consumer arrange the disconnection of his supply and refund of
The consumer who does not want to continue his electricity connection will apply for permanent disconnection to the SDO. The connection would be permanently disconnected by the SDO after obtaining clearance from Revenue Office.
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Where are the centres situated?
These centres are situated at following locations:
For residential and commercial consumers:
Tipu Sultan Centre: Ground Floor, Plot No. 40/A, Block 6, PECHS, Karachi
Malir Centre: Malir Kala Board, Near Police Station, National Highway
Nazimabad Centre: 3-E, Commercial Area, Gole Market, Nazimabad No.2, Karachi
For Industrial consumers:
Civic Centre: 2nd Floor, Main University Road, Karachi -
How can a wrong bill be corrected?
In case any bill contains any error the consumer should report to the concerned Sub-Division/Revenue Office.
Call 118
To Register Your Complaint
To Register Your Complaint
